CTL Management, Inc., a subsidiary of The Randall Group, is a leading West coast property management company with over thirty years of experience managing apartment communities. Currently, the CTL team is responsible for managing over sixty apartment communities (approximately 10,000 units) in California, Oregon, and Washington.

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Committed to Excellence

The goal of the CTL Management team is to maintain each property to the highest standards while providing quality living for our valued residents.

We rely of the following to achieve these goals:

"Hands-on" Management Philosophy: From weekly on-site reviews by the Area Property Manager to quarterly Property Performance Reviews and recognition, our management team is consistently in touch with the on-site team to provide support, to give feedback on progress, and to recognize outstanding results.

Process-driven Management: Every daily function has clearly defined tasks; control points ensure that tasks are completed promptly and that no task, no matter how small, is overlooked.

Focus on Results: Our sophisticated and timely web-based reporting ensures that all results are promptly reviewed and analyzed for any possible improvement. Innovative marketing, strong expense controls, and team incentives based on performance lead to results for the property owner and investors.

Outstanding Team of Employees: We hire only the best, using a centralized hiring process and extensive background screening. We keep employees motivated through numerous recognition and bonus programs, educational opportunities, and a fun work environment. Our promote-from-within policy ensures that our high achievers are kept motivated and continually challenged.

Customer Service: Processes such as bi-annual customer service surveys and an active lease renewal plan ensure that we are keeping our residents happy while minimizing turnover.

Continual Improvement: Our employees take pride in their work, as evidenced by their active participation in our employee suggestion program, C.I. It!

 

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